Return Policy

Thank you for shopping at Versor.
We want you to love what you ordered. If you’re not completely satisfied, we’re here to help.

1. Return Eligibility

You can request a return within 14 days of receiving your order if:

  • The item is unused and in its original condition

  • The item is in its original packaging

  • You have proof of purchase (order confirmation or receipt)

Items not eligible for return:

  • Used or damaged products

  • Items marked as "Final Sale"

  • Perishable or personalized items

2. How to Request a Return

To start a return, please contact us at drinpreniqi814@gmail.com with:

  • Your full name

  • Order number

  • Reason for the return

  • Photos (if item is damaged or defective)

Once approved, we will provide return instructions, including the return address.

3. Return Shipping

  • Customers are responsible for return shipping costs unless the item was defective or incorrect.

  • We recommend using a trackable shipping service.

  • We are not responsible for items lost during return shipping.

4. Refunds

Once we receive and inspect your return:

  • We’ll notify you via email regarding the status of your refund.

  • Approved returns will be refunded to your original payment method within 5–10 business days.

  • Shipping costs are non-refundable unless the return is due to our error.

5. Exchanges

We do not offer direct exchanges at this time. If you'd like to exchange a product, return the item and place a new order.

6. Damaged or Defective Items

If your item arrived damaged or faulty, please contact us within 3 days of delivery with:

  • Your order number

  • A description of the issue

  • Clear photos showing the damage

We will arrange a replacement or refund at no extra cost to you.

7. Late or Missing Refunds

If you haven’t received your refund yet:

  • Check your bank or credit card account

  • Contact your payment provider (it may take some time before your refund is officially posted)

  • If you still have not received it, please contact us at drinpreniqi814@gmail.com

8. Contact Us

If you have any questions about our Return & Refund Policy, reach out to us anytime:

Email: drinpreniqi814@gmail.com
Store Name: Versor